I bring experience helping clients across industries to outperform their competitors with compelling service offerings.

Healthcare & Wellbeing | Travel & Mobility | Technology | EdTech | FinTech | Retail

Digital Innovation

Growth, Opportunities & New Ventures

Hewlett-Packard

Empowered global SME’s to turn data about their business into actionable insights.

CX Discovery Lead | AI transformation | Technology | 2023

Kiwi.com

Explored new business model opportunities for predictable business growth through recurring payments.

Discovery Lead | Business Model Innovation | Travel & Mobility | 2021

Experiences

Loyalty & customer activation

Kiwi.com & Budapest Airport

Decreased minimum connection time for connected flights passing through Budapest.

Service Design & Research | CX & Partnerships | Travel & Mobility | 2020

ArtMoment

Building B2B service offering from scratch.

Discovery Lead | New Market Expansions | 2023

I maintain confidentiality for my clients' north star projects, and I'll do the same for yours.
If you have a specific question about my work, please reach out to me.

HCD Trainings & Coaching

Enabling teams and organisations in human-centricity.

Kiwi.com

Evangelisation of service design & CX in tech scale up as a first service designer.

Service Designer| HCD evangelisation | 2019-2021

Masaryk University

Building Service Design bachelor’s program for professional students.

Professional Service Design Guarantee | EdTech | 2022-present

Reflections & sharing

Thoughts on experiences, innovation & business.

Talks & Press


Mentoring


Public Events Organised

  • Barcelona Business Buddies: monthly event for solopreneurs and freelancers in Barcelona, Co-Organiser, 2024-present

  • Design Travel Jam: Hybrid design event from Barcelona, Zagreb, Praha & Brno, Co-Organiser, 2021

  • Service Design Jam Prague, Co-Organiser, 2020

Publications